Organizing Your Cases

Can I control the order my cases show up in?

Drag to Reorder

Yes — every case card on the Cases list has a grip handle on its left edge. Grab it and drop the card wherever you want. The new order is saved immediately and stays that way until you rearrange it again. This works with touch too — press the handle on your phone or tablet and drag, just like on desktop. A very light tap won't register as a drag, so if nothing seems to happen, make sure you're actually moving it a bit before letting go.

How Order Relates to Status

Until you drag a case for the first time, the list sorts itself automatically: Active cases first, then Pending, then Closed, and newest-created first within each group.

The moment you drag any case, that changes — the list switches into custom order and your manual arrangement takes over completely, across all statuses. Status grouping stops being applied, so an Active case can sit above or below a Closed one depending on where you dropped it, not on its status. If you want status grouping back, the only way is to not use manual ordering — once you've dragged a case, the list stays in custom order going forward.